Welcome to Trend24!
By using our website https://www.trend24gift.com/, you agree to our terms. If you disagree, please stop using the website.
Use of the Website:
- Eligibility: Users must be 18 years or older or supervised by a guardian.
- Account Responsibility: Keep your account details secure.
- Prohibited Activities: Do not engage in fraud, illegal use, or upload harmful content.
Orders and Payments:
- Order Acceptance: Orders depend on availability.
- Payments: All payments are processed securely via Razorpay. Provide accurate details.
- Cancellation: We may cancel orders due to errors or unforeseen issues.
Shipping and Delivery:
- Shipping: We deliver to the address provided. Delivery times are estimates and can vary.
- Damages: Report any damaged or missing items within 48 hours of delivery.
Shipping Policy
Processing:
- Orders are processed for shipping within 0-3 days as per the priority.
Shipping Time:
- Orders are typically delivered within 0-7 days, depending on the shipping method and location.
Delivery Costs:
- Delivery costs are estimates and may vary based on our delivery partners' rates.
Returns Management:
- Please check your updated pricing in the dashboard.
Return and Refund Policy
Cancellation and Refund:
- Cancellation: Once an order is processed, No cancellation/refunds provided. We may cancel orders at our discretion for reasons such as payment failure, violation of these Terms, or suspected fraud. Contact us promptly for assistance.
- Refund Processing: Refunds are processed within 6-8 business days once the cancellation or return request is approved.
Returns:
- Since the products are customized products, returns are not taken unless there is an issue in manufacturing or fulfillment.
- Return Period: Items can be returned within 7 days of delivery.
- Refunds: After the product is inspected and approved for return, refunds are processed within 6-8 business days.
How to Re-Ship Returned Orders
- Customer Responsibility: Customers are responsible for re-shipping their returned orders.
- Delivery Charges: All delivery charges for re-shipping must be borne by the customer.
- Process: Ensure the product is securely packaged and shipped to the address provided by our support team.
- Contact: For assistance, contact our support team via email or phone.
User Conduct:
- Content: Do not post offensive or illegal content.
- Intellectual Property: Contents of the website belong to Trend24 and shall not be used without permission.
Limitation of Liability:
- Trend24 is not responsible for any damages due to website use.
- We do not bear responsibility for issues out of our control.
Trend24 functions as part of yaipha.
Contact Us
Email: trend24.cc@gmail.com
Thank you for choosing Trend24!